1. Cancellation Policy

1.1. Order Cancellation
You may cancel your order within 24 hours of placement. To request a cancellation, please contact us immediately at [official@simherjewels.com] or Dm on Instagram [simher_jewels]. Once the 24-hour period has elapsed, cancellation is not possible if the order has been processed or shipped.

1.2. Cancellation Confirmation
Upon successful cancellation, you will receive a confirmation email. If you do not receive confirmation, please contact us to ensure your cancellation request was processed.

1 Refund Eligibility for Damaged Products

1.1. Definition of Damaged Products
A product is considered damaged if it arrives with visible defects, such as broken, scratched, or otherwise compromised jewelry, that occurred during shipping or handling.

1.2. Reporting Damaged Products
If you receive a damaged product, please notify us within 48 hours of delivery. Contact our customer service team at [official@simherjewels.com] or Dm on Instagram [simher_jewels] and provide a detailed description of the damage along with video and photographic evidence.

Refund Process

2.1. Verification of Damage
Upon receiving your damage report, we will review the provided evidence to verify the damage. We may request additional information or images if needed.

2.2. Refund Approval
Once the damage is confirmed, we will process a full refund to your original payment method. Refunds typically take 5-7 business days to be processed and reflected in your account.

2.3. Return of Damaged Product
You may be required to return the damaged product to us before the refund is issued. Instructions for the return process will be provided by our customer service team. We will cover the return shipping costs in such cases

3. Contact Information

For any issues related to damaged products or refund requests, please contact our customer service team at [official@simherjewels.com] or Dm us on Instagram [simher_jewels].