Cancellation And Refund Policy Only for Damaged Products

Return & Replacement Policy – Simherjewels.com

At Simherjewels.com, your satisfaction and safety are our top priorities. As our products are Fashion & Ad jewellery, and for health and hygiene reasons, we do not accept any kind of product return. Please read our policy carefully before placing an order.

Domestic Shipping –We currently ship across India and strive to deliver your sparkle with speed and care!

Shipping Disclaimer:

If your parcel is lost, delayed, or undelivered due to:
- Incorrect or incomplete address
- Wrong phone number
- OTP verification issues
- Customer not available at the time of delivery
Simher jewels is not liable for any refund or compensation.
If a shipment is returned to us under these circumstances, a re-shipping charge will be applicable to resend your order.

1. Return Policy

We are currently not accepting any returns due to hygiene and health concerns related to jewellery usage.

All sales are final and we request customers to review product details carefully before purchasing.

2. Exceptions – Damaged or Defective Products

We will only accept a return if the product is received in a damaged, defective, or tampered condition.

If your product arrives damaged or the packaging appears tampered, please refuse delivery and immediately DM us on our whatsapp
- Phone: +91 9220246317
with your Order ID and photos of the issue.
We will send you a brand-new replacement at no extra cost.

No returns will be accepted for any other reason.

3. How to Report Damaged Product

Email us at official@simherjewels.com Or DM on whatsapp
- Phone: +91 9220246317
within 5-6 hours of receiving the product.
Include your Order ID, clear photos of the damage, and a brief description.
Our team will verify and arrange a replacement if eligible.

4. Replacement Policy

Replacements will only be provided for products that are:

Damaged during delivery,
Received in defective condition, or
Delivered with tampered packaging.

We do not offer replacements for change of mind, size issues, or incorrect orders placed by the customer.

Contact Information

For any return-related queries or assistance, feel free to contact us:

Email: official@simherjewels.com

Phone: +91 9220246317

Customer care hours: 10 AM to 6 PM on weekdays

We aim to respond within 1 business day